Customer-Perceived Innovation Takes the Stage at Frontiers in Service 2026
At Frontiers in Service 2026 in Helsinki, Innovation Index Coalition members Lluís Santamaría, Darius-Aurel Frank, and Timothy L. Keiningham presented research on perceived firm innovativeness, AI-enabled services, and social innovativeness, showing how customer-based innovation measurement continues to inform current debates in service research.
Special Session about firm innovativeness at the AMA Winter Conference 2026
At the AMA Academic Winter Conference 2026, the Innovation Index Coalition took center stage with its special session on “Firm Innovativeness and Service Innovation through the Customer lens”.